EU Data Act
EU Data Act
This page is provided under Article 3(2) and (3) of Regulation (EU) 2023/2854 (EU Data Act). Where the data generated by your connected devices qualifies as personal data, any access, use and sharing of such data takes place in full compliance with Regulation (EU) 2016/679 (GDPR) and applicable national data protection law. In case of conflict between this page and the GDPR, the GDPR shall prevail. It lists the data your connected devices generate and explains how to access it. Your rights to access, use, and share this data, including with third parties of your choice, are described in our Terms and Conditions (Section 11) and Privacy Policy.
Data Holder
INNOVA S.r.l., via 1° Maggio 8, 38089 Storo (TN), Italy E-mail: info@innova.it
Innova manufactures connected devices and operates the service platform (app, cloud, and firmware). The company controls data access and manages all Data Act requests.
How to Access and Export Your Data
- In-app and web dashboard: current device state is always shown. Full historical data from all device sensors is available when you turn on data history in the app settings. Data history is free of charge.
- Export: use the export function in the web dashboard, in JSON or CSV format, free of charge. The export includes essential technical metadata, such as timestamps, device identifiers and measurement units, in order to make the data usable in combination with other data.
- On request: write to info@innova.it. We will acknowledge your request without undue delay and in any case within 48 hours, and we will provide the requested data as soon as possible and no later than 5 working days for standard requests and 15 working days for complex requests, free of charge.
Sharing Your Data with a Third Party
Under Article 5 of the EU Data Act, you have the right to ask us to make your device data available to any third party of your choice – for example an installer, an energy service provider, or a home-automation platform.
How it works for you (the user)
- Contact info@innova.it specifying which data you want shared and with whom.
- Sharing is free of charge for you.
- We will make the data available to the third party you designate without undue delay.
- You can stop the sharing at any time through the app or by writing to us.
How it works for the receiving company
- The receiving company contacts info@innova.it to establish data-sharing terms.
- Innova provides the receiving company with the applicable terms, which are fair, reasonable, and non-discriminatory (FRAND), meaning that: (i) prices and discounts are based only on objective criteria such as data volume, frequency of access and level of technical support; (ii) a public or pre-defined price list applies to comparable recipients; and (iii) equivalent conditions are applied to recipients in comparable situations.
- For small and medium-sized enterprises, compensation does not exceed our costs of making the data available. Such costs are limited to the direct costs of infrastructure, storage, bandwidth and personnel strictly necessary to provide access and do not include any profit margin.
- The receiving company must use the data only for the purposes agreed with the user and may not use it to develop a product that competes with the device from which the data originates.
- Companies designated as gatekeepers under the Digital Markets Act cannot receive data through this process
- Where the data made available to the receiving company constitutes personal data, the receiving company acts as an independent controller and must ensure that it has a valid legal basis under the GDPR for any processing, complies with the principles of lawfulness, fairness, data minimisation and storage limitation, and provides appropriate information to the data subjects.
- The receiving company may not combine, enrich or further use the data in a way that would be incompatible with the purposes agreed with the user or that would unduly affect the rights and freedoms of data subjects, and shall respect any limitations necessary to protect trade secrets and intellectual property rights under the Data Act.
Data format and delivery
Data arrives in structured, commonly-used, machine-readable format via streaming device messages. Third-party recipients manage their own cloud infrastructure for data receipt and processing.
For Data Act compliance clarification or to exercise data access and portability rights, contact info@innova.it.
Data Generated by Your Devices
The following tables enumerate all data the device firmware generates, categorized as:
- Real-time operating data (current state and commands) flows through the cloud in transit without storage.
- Historical telemetry stores in the cloud only when you enable Data history (up to 365 days retention in pseudonymised form).
Data classifications:
- Continuous – regular interval sampling with consistent reporting.
- Discrete – regular interval sampling reported only upon value changes or at maximum reporting periods.
- Events – one-off records triggered by specific conditions rather than periodic measurement.
Events (all device types)
| Event | Description | Generated by |
|---|---|---|
| Device provisioned | Device successfully paired and registered | Cloud |
| Device bound to home | Device associated with user’s home | Cloud |
| Device deleted | Device removed from system | Cloud |
| Connection established | Device connected to cloud, including session and firmware version | Cloud |
| Connection error | Device connection to cloud failed or lost | Cloud |
| Internet connection error | Device failed to reach internet (e.g., DNS failure) | Firmware |
| Cloud communication error | Device encountered TLS or socket error communicating with cloud | Firmware |
| Firmware update requested | Firmware update initiated for device | Cloud |
| Device restart | Device controller restarted unexpectedly, including restart reason | Firmware |
| Credentials reset | Device controller requested to reset the user’s credentials | Firmware |
| Firmware diagnostic metrics | Internal health statistics (Wi-Fi signal strength, memory usage, communication timing, task stack usage) monitoring device reliability | Firmware |
Device type: Fan Coil
Standalone fan coil units connecting to cloud without requiring a separate thermostat.
Continuous Measurements
| Data Point | Description | Unit | Sampling Rate |
|---|---|---|---|
| Room air temperature | Temperature measured by room sensor | °C | 30 s |
Operating Settings (discrete, reported on change)
| Data Point | Description | Unit | Max Reporting Period |
|---|---|---|---|
| Temperature setpoint | User-set target temperature | °C | 30 min |
| Fan speed | User-set fan speed level | - | 12 h |
| HVAC mode | User-set operating mode (cool, heat, fan, etc.) | - | 12 h |
| Power on/off | Power state of unit | on/off | 12 h |
Alarms and Faults (discrete, reported on change)
| Data Point | Description | Max Reporting Period |
|---|---|---|
| Generic alarm | Generic alarm condition active | 12 h |
| Room temperature probe failure | Room temperature sensor fault | 12 h |
| Indoor exchanger probe failure | Indoor coil temperature sensor fault | 12 h |
| Source medium sensor error | Source medium temperature sensor fault | 12 h |
| Source exchanger probe failure | Source heat exchanger sensor fault | 12 h |
| Indoor fan out of range | Indoor fan speed out of normal range | 12 h |
| External fan | Outdoor fan sensor fault | 12 h |
| Driver communication error | Inverter driver communication fault | 12 h |
| Remote function error | Remote control communication error | 12 h |
| Presence / door contact open | Door or occupancy contact state | 12 h |
Device type: Thermostat
Wall-mounted thermostats for remote fan coil or air conditioner control. Some models include built-in air quality sensors.
Continuous Measurements
| Data Point | Description | Unit | Sampling Rate |
|---|---|---|---|
| Room air temperature | Temperature measured by room sensor | °C | 30 s |
| Relative humidity | Room relative humidity | % | 30 s |
| IAQ index | Indoor air quality index | – | 60 s |
| TVOC | Total volatile organic compounds concentration | ppb | 60 s |
Operating Settings (discrete, reported on change)
| Data Point | Description | Unit | Max Reporting Period |
|---|---|---|---|
| Temperature setpoint | User-set target temperature | °C | 30 min |
| Fan speed | User-set fan speed level | - | 12 h |
| HVAC mode | User-set operating mode (cool, heat, fan, etc.) | - | 12 h |
| Power on/off | Power state of unit | on/off | 12 h |
Alarms and Faults (discrete, reported on change)
| Data Point | Description | Max Reporting Period |
|---|---|---|
| Generic alarm | Generic alarm condition active | 12 h |
| Room temperature probe failure | Room temperature sensor fault | 12 h |
| Indoor exchanger probe failure | Indoor coil temperature sensor fault | 12 h |
| Source medium sensor error | Source medium temperature sensor fault | 12 h |
| Source exchanger probe failure | Source heat exchanger sensor fault | 12 h |
| Indoor fan out of range | Indoor fan speed out of normal range | 12 h |
| External fan / inlet water sensor error | Outdoor fan or inlet water sensor fault | 12 h |
| Driver communication error | Inverter driver communication fault | 12 h |
| Discharge temperature probe failure | Compressor discharge sensor fault | 12 h |
| Remote function error | Remote control communication error | 12 h |
| Condensate water level alarm | High condensate water level | 12 h |
| Presence / door contact open | Door or occupancy contact state | 12 h |
| Compressor driver fault | Compressor driver hardware fault | 12 h |
| Indoor water flow switch alarm | Indoor water flow switch triggered | 12 h |
| Outdoor flow switch alarm | Outdoor water flow switch triggered | 12 h |
| Low pressure error | Low refrigerant pressure fault | 12 h |
| Low refrigerant / four-way valve error | Low refrigerant or reversing valve fault | 12 h |
Device type: Air Conditioners without external units (Air based)
Inverter-driven air conditioners with integrated controller board.
Continuous Measurements
| Data Point | Description | Unit | Sampling Rate |
|---|---|---|---|
| Room air temperature | Temperature measured by room sensor | °C | 30 s |
| Outdoor air temperature | Temperature measured by outdoor sensor | °C | 30 s |
| Control temperature | Temperature used by control algorithm | °C | 30 s |
| Indoor coil temperature | Indoor heat exchanger coil temperature | °C | 30 s |
| Outdoor coil temperature | Outdoor heat exchanger coil temperature | °C | 30 s |
| Condensation temperature | Refrigerant condensation temperature | °C | 30 s |
| Heater temperature | Auxiliary heater element temperature | °C | 30 s |
| Discharge target temperature | Target compressor discharge temperature | °C | 30 s |
| Compressor discharge temperature | Measured compressor discharge temperature | °C | 30 s |
| Inverter module temperature | Inverter power module (IPM) temperature | °C | 30 s |
| Operating mode (actual) | Current operating mode of unit | - | 30 s |
| Fan level (actual) | Current fan speed level | - | 30 s |
| AC voltage | Mains supply voltage (RMS) | V | 30 s |
| AC current | Mains supply current (RMS) | A | 30 s |
| AC power | Electrical power consumption (RMS) | W | 30 s |
| DC bus voltage | Inverter DC bus voltage | V | 30 s |
| Compressor target speed | Target speed requested by controller | rpm | 30 s |
| Compressor requested speed | Speed requested by PID algorithm | rpm | 30 s |
| Compressor actual speed | Measured compressor speed | rpm | 30 s |
| EEV opening | Electronic expansion valve position | steps | 30 s |
| Indoor fan speed | Indoor fan speed | rpm | 30 s |
| Outdoor fan speed | Outdoor fan speed | rpm | 30 s |
| Flap position | Air deflector position | - | 30 s |
| Digital inputs | Digital input status bitmap | bitmap | 30 s |
| Digital outputs | Digital output status bitmap | bitmap | 30 s |
| Driver status | Inverter driver status code | - | 30 s |
| Driver Iq current | Motor quadrature-axis current | A | 30 s |
| Driver Id current | Motor direct-axis current | A | 30 s |
| Driver Is peak | Motor phase peak current | A | 30 s |
| Driver torque | Motor torque estimate | – | 30 s |
| EEV open-loop reference | EEV open-loop starting position | steps | 30 s |
| EEV correction | EEV closed-loop correction applied | steps | 30 s |
| EEV antifreeze protection | EEV antifreeze correction applied | steps | 30 s |
| EEV stable start time | Time since last stable compressor start | s | 30 s |
| EEV stable start position | EEV position at last stable start | steps | 30 s |
| Machine hours | Total unit running hours | h | 15 min |
| Compressor hours | Total compressor running hours | h | 15 min |
Protection Status Codes (continuous)
| Data Point | Description | Sampling Rate |
|---|---|---|
| Protection status | Active protection routine code | 30 s |
| High/Low IPT protection | Indoor exchanger over/under-temperature protection | 30 s |
| Anti-cold draft protection | Cold air draft prevention protection | 30 s |
| High condensation / evaporation protection | Refrigerant pressure protection | 30 s |
| High/Low water temperature protection | Water circuit temperature protection | 30 s |
| High current / IPM protection | Over-current or module over-temperature protection | 30 s |
| High gas discharge protection | High compressor discharge temperature protection | 30 s |
Operating Settings (discrete, reported on change)
| Data Point | Description | Unit | Max Reporting Period |
|---|---|---|---|
| Temperature setpoint | User-set target temperature | °C | 4 h |
| HVAC mode setpoint | User-set operating mode | - | 8 h |
| Fan level setpoint | User-set fan speed level | - | 8 h |
| Flap control | Flap/louver position setting | - | 8 h |
| Power on/off | Power state of unit | on/off | 12 h |
| Auto mode | Automatic temperature mode | on/off | 12 h |
| Sleep / Night mode | Night mode setting | on/off | 12 h |
| Air exchange function | Air exchange feature state | on/off | 12 h |
| Heating / Cooling mode | Heat or cool selection | - | 8 h |
| Auxiliary heat mode | Auxiliary heater mode setting | - | 8 h |
| Hotel mode | Hotel/hospitality mode | on/off | 12 h |
| Room temperature offset (heat) | Calibration offset in heating mode | °C | 12 h |
| Room temperature offset (cool) | Calibration offset in cooling mode | °C | 12 h |
Device Configuration (discrete, reported once per day)
| Data Point | Description |
|---|---|
| Firmware version | Device controller firmware version |
| Product ID | Device product identifier |
| Modbus address | Internal bus address |
| Remote configuration | Remote control configuration code |
| Installation type | Installation type (air-to-air, air-to-water, etc.) |
| Heater type | Type of auxiliary heater installed |
| Expansion module | Expansion module activation status |
| Key lock | Keypad lock setting |
| Buzzer volume | Buzzer volume setting |
| Compressor model | Compressor model identifier |
| Expansion board address | Expansion board bus address |
| Driver HW version | Inverter driver hardware version |
| Driver SW version | Inverter driver software version |
| Driver manufacturing date | Inverter driver manufacturing date |
| Display in °F | Temperature display unit preference |
| UV lamp activation | UV sterilisation lamp enabled |
| Power supply type (115 V) | Unit configured for 115 V supply |
| Air exchange enabled | Air exchange feature enabled |
Alarms and Faults (discrete, reported on change)
| Data Point | Description | Max Reporting Period |
|---|---|---|
| Unit state | Unit internal running state | 12 h |
| Thermostat active | Thermostat calling for heating/cooling | 12 h |
| Alarm active | Generic alarm condition active | 12 h |
| Protection active | Protection routine active | 12 h |
| Defrost active | Defrost cycle in progress | 12 h |
| Compressor limit condition | Compressor operating at limit | 12 h |
| Room temperature probe failure | Room temperature sensor fault | 12 h |
| Air exchange probe failure | Air exchange temperature sensor fault | 12 h |
| Outdoor air probe failure | Outdoor air temperature sensor fault | 12 h |
| Outdoor exchange probe failure | Outdoor coil temperature sensor fault | 12 h |
| Indoor fan failure | Indoor fan motor fault | 12 h |
| Outdoor fan failure | Outdoor fan motor fault | 12 h |
| Inverter drive failure | Inverter driver fault | 12 h |
| Discharge temperature probe failure | Compressor discharge sensor fault | 12 h |
| Remote function error | Remote control communication error | 12 h |
| Condensate water level alarm | High condensate water level | 12 h |
| Presence / door contact open | Door or occupancy contact state | 12 h |
| Inverter error | Inverter general error | 12 h |
| Low refrigerant / four-way valve error | Low refrigerant or reversing valve fault | 12 h |
| Compressor mismatch error | Compressor model mismatch detected | 12 h |
| Heat resistance probe error | Auxiliary heater sensor fault | 12 h |
| Heat exchanger secondary probe error | Secondary heat exchanger sensor fault | 12 h |
| Wrong power supply | Incorrect supply voltage detected | 12 h |
| UV lamp error | UV sterilisation lamp fault | 12 h |
Device type: Air Conditioners without external units (Water based)
Water loop heat pump with integrated controller board and hydraulic components.
Continuous Measurements
| Data Point | Description | Unit | Sampling Rate |
|---|---|---|---|
| Room air temperature | Temperature measured by room sensor | °C | 30 s |
| Outdoor air temperature | Temperature measured by outdoor sensor | °C | 30 s |
| Control temperature | Temperature used by control algorithm | °C | 30 s |
| Indoor coil temperature | Indoor heat exchanger coil temperature | °C | 30 s |
| Outdoor coil temperature | Outdoor heat exchanger coil temperature | °C | 30 s |
| Water inlet temperature | Inlet water temperature | °C | 30 s |
| Condensation temperature | Refrigerant condensation temperature | °C | 30 s |
| Discharge target temperature | Target compressor discharge temperature | °C | 30 s |
| Compressor discharge temperature | Measured compressor discharge temperature | °C | 30 s |
| Inverter module temperature | Inverter power module (IPM) temperature | °C | 30 s |
| Operating mode (actual) | Current operating mode of unit | - | 30 s |
| Fan level (actual) | Current fan speed level | - | 30 s |
| AC voltage | Mains supply voltage (RMS) | V | 30 s |
| AC current | Mains supply current (RMS) | A | 30 s |
| AC power | Electrical power consumption (RMS) | W | 30 s |
| DC bus voltage | Inverter DC bus voltage | V | 30 s |
| Compressor target speed | Target speed requested by controller | rpm | 30 s |
| Compressor requested speed | Speed requested by PID algorithm | rpm | 30 s |
| Compressor actual speed | Measured compressor speed | rpm | 30 s |
| EEV opening | Electronic expansion valve position | steps | 30 s |
| Indoor fan speed | Indoor fan speed | rpm | 30 s |
| Digital inputs | Digital input status bitmap | bitmap | 30 s |
| Digital outputs | Digital output status bitmap | bitmap | 30 s |
| Driver status | Inverter driver status code | - | 30 s |
| Driver Iq current | Motor quadrature-axis current | A | 30 s |
| Driver Id current | Motor direct-axis current | A | 30 s |
| Driver Is peak | Motor phase peak current | A | 30 s |
| Driver torque | Motor torque estimate | – | 30 s |
| EEV open-loop reference | EEV open-loop starting position | steps | 30 s |
| EEV correction | EEV closed-loop correction applied | steps | 30 s |
| EEV antifreeze protection | EEV antifreeze correction applied | steps | 30 s |
| EEV stable start time | Time since last stable compressor start | s | 30 s |
| EEV stable start position | EEV position at last stable start | steps | 30 s |
| Machine hours | Total unit running hours | h | 15 min |
| Compressor hours | Total compressor running hours | h | 15 min |
| Water flow rate | Water flow rate through unit | l/min | 30 s |
| Water flow target | Target water flow rate | l/min | 30 s |
| Water thermal power | Thermal power transferred to/from water | W | 30 s |
| Pressure sensor | System water pressure | bar | 30 s |
| Circulation pump state | Circulation pump running state | - | 30 s |
| Bypass valve position | Bypass valve opening | - | 30 s |
| Float sensor | Float switch state | - | 30 s |
| Injection pump frequency | Injection pump operating frequency | Hz | 30 s |
| Injection pump pulse duration | Injection pump pulse width | ms | 30 s |
| Injection pump modulation | Injection pump duty cycle | % | 30 s |
| Injection pump power level | Injection pump power level | level | 30 s |
Protection Status Codes (continuous)
| Data Point | Description | Sampling Rate |
|---|---|---|
| Protection status | Active protection routine code | 30 s |
| High/Low IPT protection | Indoor exchanger over/under-temperature protection | 30 s |
| Anti-cold draft protection | Cold air draft prevention protection | 30 s |
| High condensation / evaporation protection | Refrigerant pressure protection | 30 s |
| High/Low water temperature protection | Water circuit temperature protection | 30 s |
| High current / IPM protection | Over-current or module over-temperature protection | 30 s |
| High gas discharge protection | High compressor discharge temperature protection | 30 s |
Operating Settings (discrete, reported on change)
| Data Point | Description | Unit | Max Reporting Period |
|---|---|---|---|
| Temperature setpoint | User-set target temperature | °C | 1 h |
| HVAC mode setpoint | User-set operating mode | - | 1 d |
| Fan level setpoint | User-set fan speed level | - | 1 d |
| Power on/off | Power state of unit | on/off | 12 h |
| Auto mode | Automatic temperature mode | on/off | 12 h |
| Sleep / Night mode | Night mode setting | on/off | 12 h |
| Heating / Cooling mode | Heat or cool selection | - | 1 d |
| Auxiliary heat mode | Auxiliary heater mode setting | - | 1 d |
| Hotel mode | Hotel/hospitality mode | on/off | 12 h |
| Room temperature offset (heat) | Calibration offset in heating mode | °C | 1 h |
| Room temperature offset (cool) | Calibration offset in cooling mode | °C | 1 h |
Device Configuration (discrete, reported once per day)
| Data Point | Description |
|---|---|
| Firmware version | Device controller firmware version |
| Product ID | Device product identifier |
| Modbus address | Internal bus address |
| Remote configuration | Remote control configuration code |
| Installation type | Installation type (air-to-air, air-to-water, etc.) |
| Heater type | Type of auxiliary heater installed |
| Expansion module | Expansion module activation status |
| Key lock | Keypad lock setting |
| Buzzer volume | Buzzer volume setting |
| Compressor model | Compressor model identifier |
| Expansion board address | Expansion board bus address |
| Driver HW version | Inverter driver hardware version |
| Driver SW version | Inverter driver software version |
| Driver manufacturing date | Inverter driver manufacturing date |
| Display in °F | Temperature display unit preference |
| UV lamp activation | UV sterilisation lamp enabled |
| Power supply type (115 V) | Unit configured for 115 V supply |
| Air exchange enabled | Air exchange feature enabled |
| Unit uptime | Controller uptime since last restart |
Alarms and Faults (discrete, reported on change)
| Data Point | Description | Max Reporting Period |
|---|---|---|
| Unit state | Unit internal running state | 12 h |
| Thermostat active | Thermostat calling for heating/cooling | 12 h |
| Alarm active | Generic alarm condition active | 12 h |
| Protection active | Protection routine active | 12 h |
| Compressor limit condition | Compressor operating at limit | 12 h |
| Room temperature probe failure | Room temperature sensor fault | 12 h |
| Outdoor air probe failure | Outdoor air temperature sensor fault | 12 h |
| Outdoor exchange probe failure | Outdoor coil temperature sensor fault | 12 h |
| Indoor fan failure | Indoor fan motor fault | 12 h |
| Outdoor fan failure | Outdoor fan motor fault | 12 h |
| Inverter drive failure | Inverter driver fault | 12 h |
| Discharge temperature probe failure | Compressor discharge sensor fault | 12 h |
| Remote function error | Remote control communication error | 12 h |
| Condensate water level alarm | High condensate water level | 12 h |
| Presence / door contact open | Door or occupancy contact state | 12 h |
| Inverter error | Inverter general error | 12 h |
| Low refrigerant / four-way valve error | Low refrigerant or reversing valve fault | 12 h |
| Compressor mismatch error | Compressor model mismatch detected | 12 h |
| Heat exchanger secondary probe error | Secondary heat exchanger sensor fault | 12 h |
| Wrong power supply | Incorrect supply voltage detected | 12 h |